- Customer-focused service both in-flight and on-ground. We will achieve this through a focus on cabin attendant recruitment, training, management support and empowering employees to serve our customers based on our values.
- Seamless and continuous in-flight service. Our goal is to respond to customer wants and needs with a range of route specific products and services, true to the philosophy that “one size does not fit all.”
- A high presence of cabin attendants during flights, with increased accessibility for the passengers.
- Choice to passengers for food or other ancillary items. We won’t charge our travellers for services that they don’t want or need. Instead, our service will enable travellers to pay for what they want while travelling. These value added ‘up-sales’ and ancillary products will be made simple, clear, and reasonable.
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